What is Total Quality Management?
Total quality management refers to a management strategy used for continuous improvement of the quality of services and products by focusing on organizational process measurements and customer satisfaction.
Total quality management definition
Total quality management refers to a management strategy used for continuous improvement of the quality of services and products by focusing on organizational process measurements and customer satisfaction.
Total quality management segments
• cross-functional product design
• process management
• supplier quality management
• customer involvement
• information and feedback
• committed leadership
• strategic planning
• employee involvement